Occasional writing outside the day job.
Personal
What ten weeks of a $101.30 billing dispute taught me about how companies behave when you don't go away. The Bill I Didn't Agree To In April 2026, my wife and I attended a collection centre operated by a major private pathology provider for a
Personal
A few months ago I received a disconnection notice from my energy retailer claiming I owed around $3,000. My account was fully paid. Weeks later, a gas bill landed that appeared to charge me for seven times the gas I'd actually used. I spent hours cross-checking
Newsletter
A five-month journey through a warranty dispute the failure, the denials, the turning point, and what every parent of an e-bike rider should know